Issue Resolution : Provide advanced troubleshooting and resolve complex technical issues that cannot be addressed by L1 support.
Escalation Management : Act as a point of escalation for unresolved issues, ensuring timely and effective resolution.
System Monitoring & Maintenance : Monitor system performance, identify potential issues, and perform necessary updates or fixes to maintain operational efficiency.
Root Cause Analysis : Investigate recurring problems, analyze root causes, and implement long-term solutions.
Documentation : Maintain accurate records of issues, resolutions, and procedures for future reference.
Customer Communication : Interact with customers to provide updates, gather additional information, and ensure satisfaction with the resolution process.
What We Offer:
Benefits as per company's rules
