Announced
22/10/20243 month(s) ago
Job Status
Full Time
Job Type
Employee
Job Title
L1 SupportWork At
Kantipur Management Pvt Ltd
Job Presentation
Key Responsibilities:
How to apply
Interested candidates are requested to fill out this form: https://forms.gle/D7kj4NAPUmXTt5tK9
- Efficiently identify and resolve technical issues by analyzing the root cause of the problem.
- Proactively manage all technical inquiries related to Internet and IPTV, ensuring no call is left unresolved, and promptly follow up on any abandoned calls.
- Accurately log customer and employee queries, categorizing them appropriately and providing clear descriptions of the issue.
- Immediately escalate complex issues to shift supervisors to expedite the troubleshooting process.
- Identify and prioritize urgent issues based on client guidelines for swift resolution.
- Continuously develop diagnostic skills to effectively troubleshoot internet, LAN, Wi-Fi, and related technical services.
How to apply
Interested candidates are requested to fill out this form: https://forms.gle/D7kj4NAPUmXTt5tK9
Requirements
- Strong understanding of ISP workflows and ability to work collaboratively in a team.
- Excellent verbal communication skills to effectively engage with customers and colleagues.
- Proficient in using office software packages with a solid grasp of key tools.
- Flexible and adaptable to work in any shift as required.
