Announced
26/10/20243 month(s) ago
Job Status
Full Time
Job Type
Employee
Job Title
Airline Ticketing AgentWork At
Further Education Nepal
Job Presentation
We are seeking a motivated and customer-oriented Airline Ticketing Agent to join our team. The ideal candidate will be responsible for assisting customers with flight bookings, ticket modifications, and inquiries related to airline travel. This role requires strong communication skills, attention to detail, and a commitment to delivering excellent customer service.
Skills:
Skills:
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational abilities.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficient in using computers and office software.
Requirements
- Provide exceptional customer service by assisting clients with flight reservations, ticket purchases, and travel inquiries.
- Address customer questions and concerns promptly, offering solutions and support throughout the booking process.
- Educate customers on airline policies, procedures, and travel regulations.
- Process flight bookings and ticket changes using airline reservation systems (e.g., Sabre, Amadeus).
- Issue tickets, confirmations, and receipts while ensuring accuracy and compliance with airline regulations.
- Maintain up-to-date knowledge of fare structures, special offers, and travel restrictions.
- Handle ticket modifications, cancellations, and refunds according to airline policies and procedures.
- Collaborate with other team members to resolve issues related to flight schedules, availability, and customer complaints.
- Maintain accurate records of bookings, transactions, and customer interactions.
- Assist in managing ticket inventory and ensure timely reporting of sales and operational data.
- Prepare reports on ticket sales, customer feedback, and operational performance as needed.
- Participate in ongoing training to enhance knowledge of airline systems, travel industry trends, and customer service practices.
- Stay informed about updates in airline policies, procedures, and industry regulations.
