Review Over the top performance

Well! What a long journey. Back in March, I had to complete a web design and software development project with a low budget. As I was on a limited budget I opted to go for outsourcing provider, rather than completing here in Christchurch. I was following different companies in different countries but opted to go for a company in Nepal. I researched a lot and dealt with a company which had a good reputation for outsourcing services in Kathmandu, Nepal. As I was on a low budget, I wanted to complete my project asap within the time limit, so I handed over my project to that company.

That's where I got screwed badly. Everything was fine for a few weeks and then it was just a disaster. As they said, they would take 50% payment in advance for the work to be started, I didn't hesitated and gave them as they were quite a reputable company in Nepal. After a few weeks, they were hardly communicating with me and they weren't giving me regular updates about my project. I got very nervous and angry too as I was on a limited time with a limited budget. They said, they will finish my work within 1 month but its' been nearly 2 months and still I hadn't got my project finalized and given to me. When I asked or called them, they would say, we are working on it, we are bg, don't worry we will complete within 2 weeks and again after 2 weeks still the same excuses. I got a really bad feeling inside me that I am going to lose my money.

I got really pissed off and really didn't know what to do. Luckily, one of my friend, who is also from Nepal, recommended Vigorous IT Solution to me. I immediately called them and told my story. They were very cool and friendly. After I finished telling my story, they just told me; "Don't worry Madam, we got you. It's not a big deal. They made me feel relaxed with those words. We will contact that company and deal with them about your situation. We will try our best to get you a full refund if possible asap".

They didn't give me a false hope or dull consultation. They were very friendly and professional at their work. Just after 48 hours, I had a talk with VITS on phone, I received another call from them saying; Hello Madam, we tried our best but they are willing to refund you only 30% payback rather than 50%. I was over the moon and immediately thanked them and said I am more than happy to get 30% rather than walking out empty handed. They finalized the deal and I received my 30% payback within 7 business working days. I asked them; how much payment I need to make for your help. They said; it's up to you. I was very impressed by their business ethics. I requested them; would you please help me to complete my project?

They said; we will be more than happy to help you but we need to have a look at your project first and see if we can deal with that project. After 24 hours, they called me and said; we are ready to help you complete the project. I was very happy about this situation. I asked about the budget expenses for the project. They gave me a very reasonable price package and started my project. As I was on a very tight time limit, I told them; please help me finish the project asap. Even though the project was very hard to be finished within the time limit, they made it within the time limit which I really didn't expect. The final result was outstanding and I couldn't be more than happy about the situation. They saved me from a big disaster. The crazy thing is that; we haven't met in person, nor have known each other before, nor we have seen each other in person. The only communication we had was a few phone calls and lots of emails. They are very talented, quick and professional with their work ethic. I couldn't resist myself to write about my experience and journey with Vigorous IT Solution and recommend them to others.