Job Title
Customer Service RepresentativeWork At
masta Kala Crafts
Job Presentation
Job Location: Chamati, Balaju
Professional Skill Required: MS Office Suite, Communication, Multitasking, Work Under Pressure, CRM Software
Working Hours: 10 am to 6 pm ( Winter TIming)
Key Skills and Requirements:
Professional Skill Required: MS Office Suite, Communication, Multitasking, Work Under Pressure, CRM Software
Working Hours: 10 am to 6 pm ( Winter TIming)
Key Skills and Requirements:
- Strong leadership skills with the ability to inspire, guide, and manage teams to achieve peak performance.
- Expertise in data analysis, problem-solving, and logistics optimization to drive efficient operations.
- Clear and effective communicator, adept at liaising with internal teams, external partners, and customers.
- Highly organized and detail-oriented with exceptional multitasking capabilities.
- Strategic mindset, skilled in identifying and resolving logistics challenges proactively.
- Dedicated to delivering outstanding customer service and exceeding client expectations.
- Agile and adaptable, excelling in fast-paced environments with shifting priorities and deadlines.
Requirements
- Respond to customer inquiries via phone, email, live chat, or social media in a timely and professional manner.
- Provide accurate information about products, services, pricing, promotions, and policies to address customer questions and concerns.
- Assist customers with order placement, tracking, cancellations, returns, and exchanges according to company guidelines.
- Identify and troubleshoot customer issues, taking ownership of each inquiry and ensuring resolution to the customer's satisfaction.
- Escalate complex or unresolved issues to appropriate departments or supervisors for further investigation and resolution.
- Follow up with customers to ensure that their concerns have been addressed and that they are satisfied with the resolution.<br />
- Build rapport and establish positive relationships with customers by demonstrating empathy, active listening, and a willingness to help.
- Proactively reach out to customers to gather feedback, address issues, and identify opportunities for improvement in products or services.
- Maintain accurate and detailed records of customer interactions, inquiries, and resolutions.<br />
- Stay informed about company products, services, promotions, and policies through ongoing training and resources provided.
- Continuously expand product knowledge to effectively address customer inquiries and recommend appropriate solutions or alternatives.
- Share insights and feedback from customers with internal teams to improve product offerings, processes, and customer experiences.<br />
- Adhere to established service standards, guidelines, and protocols to ensure consistency and quality in customer interactions.
- Participate in regular quality assurance reviews and training sessions to enhance customer service skills and performance.
