Lead and develop a high-performing store team to achieve company goals and enhance individual performance.
Collaborate with training teams to build a gold-standard workforce; set clear weekly/monthly team objectives.
Ensure all employees adhere to company policies , maintaining professionalism and delivering exceptional customer service for maximum sales.
Manage store P&L , budgets, and expenses, optimizing resources (salary, inventory, etc.).
Oversee merchandise presentation in alignment with visual guidelines; ensure compliance with store standards and operational protocols.
Drive business growth by implementing strategies in operational efficiency, commercial processes, and merchandise management.
Train and develop sales staff for optimal performance, supporting a customer-centric sales floor environment.
Optimize in-store processes for stockroom efficiency , sales floor presentation, and fitting room operations.
Manage till operations , including queue handling, returns, and inventory control to enhance customer flow.
Monitor shrinkage data , collaborating with Market Managers to mitigate losses.
Manage merchandise flow , including stock management, returns, and re-labeling, to maximize sales.
Establish a succession plan to nurture internal talent and support career progression for key in-store and HQ roles.
Key Responsibilities
SOP Development & Implementation- Develop comprehensive SOPs for key operational areas: inventory management, store maintenance, cash handling, merchandising, and customer service.
- Ensure SOPs are clear, and aligned with company policies , regulatory standards, and best practices.
- Create audit mechanisms to assess SOP compliance; roll out SOPs with comprehensive training for store teams.
- Monitor implementation and conduct regular audits to ensure adherence and identify improvement areas.
- Establish visual guidelines to ensure consistent brand representation and enhance the shopping experience.
- Define product presentation standards and store layout strategies to optimize sales.
- Train store teams to implement visual guidelines and maintain store aesthetics.
- Develop training SOPs for onboarding, skill enhancement, and continuous staff development .
- Create training modules and resources to support SOP implementation and improve staff proficiency .
- Provide ongoing training to ensure staff competency in visual merchandising, customer service, and operational procedures.
- Identify opportunities to elevate customer service across stores for a consistent, exceptional experience.
- Develop service standards and implement feedback mechanisms to track satisfaction and improve performance.
- Develop standardized reporting formats to capture KPIs, metrics, and performance benchmarks.
- Establish performance targets and benchmarks , regularly monitor outcomes, and analyze variances.
- Prepare performance dashboards to track progress and address performance gaps.
- Lead store managers in achieving operational excellence through SOP implementation.
- Foster a culture of accountability, collaboration, and continuous improvement .
- Conduct training workshops and provide ongoing coaching and feedback to enhance team productivity.
- Implement strategies to optimize store efficiency, productivity, and profitability .
- Oversee inventory control , replenishment, and accuracy to prevent stockouts and shrinkage.
- Conduct store visits to assess performance , streamline processes, and guide store managers.
- Identify and implement opportunities to streamline processes , reduce costs, and improve efficiency.
- Leverage best practices and automation tools to enhance operational effectiveness .
- Continuously monitor KPIs to track progress and drive operational improvements .
