Job offer: L1 Support Assistant

• Provide frontline customer support by handling phone calls, emails, and messages to resolve internet service issues.
• Diagnose and troubleshoot technical issues, including router configurations and network settings.
• Monitor network performance, identify potential issues, and escalate complex cases to higher-level support teams as needed.
• Communicate technical solutions clearly and concisely, guiding customers through step-by-step resolutions.
• Deliver remote assistance using desktop tools to efficiently support users across different locations.
• Contribute to and maintain a knowledge base with documented solutions, best practices, and troubleshooting guides for team use.

• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Excellent customer service skills, with a patient and friendly approach.
• Problem-solving abilities with a keen attention to detail.

Note: Candidate must have a two-wheeler with a valid license

Interested can fill out this form: https://forms.gle/D7kj4NAPUmXTt5tK9